Insight into and control over your energy. That’s what Repowered’s smart energy providers are all about. But who are the people behind the company? Get to know them in the series “The Energy Managers.” This time, we’re talking with Joury Vondeling, Customer Success Manager at Repowered.
“As a Customer Success Manager, I am the primary point of contact for our existing customers and partners. My main goal is to ensure they get the most out of their partnership with Repowered. I regularly speak with customers about the performance of their installations, their energy yields, and opportunities to further optimize their systems or add new services.”
What makes my role especially unique is that I’m helping to build the Customer Success team at Repowered. There isn’t a set plan yet; I’m helping to determine how we’ll organize our interactions with customers and partners, what processes are involved, and how we can best represent the customer’s voice within the organization.
"What I enjoy most about my work is building long-term relationships. The energy market is constantly changing. By staying close to our customers and partners, we can proactively contribute ideas and work together to respond to new developments."
Translating technical concepts into understandable insights
“The biggest challenge is making complex technical and financial information easy to understand. Above all, customers want to know how their systems are performing and whether the yields are accurate. That’s why I translate the technical background into clear and practical information.”
Sometimes I also have to deliver less positive news, such as when a system isn’t performing as well as expected. In those cases, it’s important to be open and transparent so that trust is maintained. At the same time, I serve as the voice of the customer within the company. I identify issues and make sure they’re addressed.
“Besides, no two clients are alike. One wants detailed reports, while another is satisfied with a brief conversation highlighting the key insights. It’s precisely that variety that makes the work challenging.”
Opportunities to take the initiative
“What struck me right away was how passionate everyone is. You can tell that my colleagues work here because they genuinely want to contribute to the energy transition.”
You’ll also have plenty of room to take the initiative. Since Customer Success is still very much a work in progress, I can really help shape the role. That requires responsibility, but it’s also very rewarding. The lines of communication are short, and if you have a good idea, you can get started on it right away.
"I also learn something new here every day. The energy market is complex and changes rapidly, but the expertise at Repowered is vast. My colleagues are happy to share that knowledge, which allows me to continue developing myself."
Sharing knowledge and helping customers move forward
“For me, Repowered’s strength lies in the combination of technical expertise and genuine commitment to the customer. We have a great deal of in-house expertise, but we also believe it’s important for customers to understand what’s happening with their systems and energy production. We don’t just explain what’s happening—we also explain why.”
In addition, we regularly face new challenges. The energy market is constantly changing, and every customer has their own needs and technical situation. That sometimes requires us to go the extra mile.
“What I really like is that this mindset is embedded throughout the entire company. Operations, data, and business development all pitch in when needed. We always work together to find a solution and never leave questions unanswered. That allows me to confidently assure clients and partners that they’re in good hands at Repowered.”
